Oh dear, the constant technical problems I’ve been having since I renewed my subscription to Tutor.com.my’s BSmart Express or whatever else they might call themselves, really are horrendous. Although the company that manages the system, Perfisio Sdn Bhd, do seem to be trying their best to solve the technicalities, the online service is just not good enough.

I took the annual subscription since last year by using Telekom Malaysia’s Self-Care System and got my login information there. It then bills me via my Streamyx Internet connection bill. Doing so is cheaper than going directly through Tutor.com.my. But my God, once my subscription was over and I wanted to renew it, that was when hell took over. The Perfisio and TM customer support bounced me from one court to the other, blaming one and the other.

I’ve given them another year’s chance already. But I’ll be sure to cancel it when my subscription ends next year. The online tuition is cheap, but you know what they say. You get what you pay for. I’d rather buy books in this case.